Returns and Exchanges
Return and Exchange Policy
Items that are labelled, personalized, or customized in any way are not eligible for return or exchange. Certain items are not eligible for return or exchange as well (as noted on these items site descriptions). You can return or exchange all other unworn, unwashed or defective merchandise within seven days of receipt. We will not accept any returns or exchanges after seven days.
Return and Exchange Process
We will provide only store credit for returns made without an exchange. The store credit will be applied to your account once the items are received. Customer store credit will only remain valid for the current season (seasons end July 1st).
For exchanges, we will apply a credit to your original payment method once the exchange items are received. If your original payment method was by cash or check, we will issue you store credit for both returns and exchanges.
Please call or email our customer service department to start the return or exchange process. You can also use our
to make an exchange. During the exchange process a new order will be placed for your new items and full charges for the items and shipping will be applied. We will provide you with a pre-paid, pre-addressed label to ship back the return or exchange items as well as a Return Merchandise Authorization number.
If possible, please place these items in their original packaging. Make sure to include the RMA form in the shipping box and affix the shipping label to your package. You can then drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility.
The shipping label must be used within three days of its creation. After that we will not be responsible to provide you with a new label and you must provide your own form of shipment. Unfortunately, we will not provide pre-paid labels for international orders.
Customer Service representatives will be available by phone and email communication Monday through Friday from 10AM - 5PM. Your email will be answered within the next business day.
View the exchange form