Order Status and Tracking
How can I check on the status of my order?
How can I track my order once it has shipped?
You can check the status of your order by emailing us at email@example.com
. We will provide you with your current order status and an estimation of your shipping and delivery date.
Once your order has shipped you will receive an email with the tracking information. The tracking information will be provided for the bulk of your camp order. Other specific items may have additional tracking numbers. If you would like please email us at firstname.lastname@example.org
for any additional tracking information questions.
How long will it take for my order to be shipped?
Orders placed in January, February and early March are estimated to take 8-10 weeks to ship. Orders placed in March are estimated to take 6-8 weeks to ship. Orders placed in April are estimated to take 4-6 weeks to ship. Orders placed in May are estimated to take 3-4 weeks to ship. Orders placed after June will take one week. If we are sewing in your labels for you, please add 2-3 weeks to the estimated delivery times. This is a general timeframe, as many orders placed before June 1st and at our Roadshows will take much shorter than the allotted time. We guarantee that all orders placed before May 15th will be received before the start of camp or the pick up of your camp trunks.
How will my order be shipped?
Please note, some custom products have their own delivery timelines outside of these windows including customized items, Exclusive Apparel, Athletic Camper and more. Please refer to items specific pages for this information.
Most orders will be shipped UPS ground. Some orders may be shipped through the United States Postal Service. Some items that are coming from outside producers may ship with other shipping providers.
Will all of my stuff ship together?
All camp apparel including labeled items will ship together. Customized items as well as some personalized accessories and bunk accessories may ship independently. Please check the individual product pages for information on products that will come separately. If an item in your order is on backorder and holding up your order we may contact you for approval to ship that item separately from the rest of your order.
Can I pick up my order instead of having it shipped?
No, all of our orders ship from our fulfillment center. We do not offer the option for a customer pickup.
Do you ship internationally?
No, we do not currently ship outside the United States. If you are ordering for a camper, we suggest that you contact your specific camp and notify them that you will be having your order shipped directly to camp. Our website does not currently accept international credit cards. Please call us to place an international order and we will take your payment information then.
Returns & Exchanges
How do I make an exchange?
I received a damaged item what do I do?
You can make an exchange using our exchange form.
To exchange your items please fill out the necessary information and submit the form. Once the form is complete you will receive a pre-paid packing slip to ship your items for return back. Please give us a call if you have questions pertaining to items in your exchange order.
Can I return a personalized item or item(s) that have been labeled?
Please follow the same steps as the exchange process. You need to fill out the necessary exchange form.
We will then send you a replacement item at no cost once we receive the original item back to our fulfillment center.
All items that have been personalized or labeled are not eligible for a return or an exchange.
Can I receive a refund if I return an item?
We allow for exchanges on all items or refunds for store credit. If we do not have the necessary sizing for an exchange we will then give you store credit for the item.
Do I have to pay shipping for my return or exchange items?
Everything Camper will send you a prepaid shipping label for your return or exchange items to be sent back to our fulfillment center. You will however be responsible for the costs to ship the new items that are being sent back in exchange.
My duffel bag was damaged by camp personnel or a camp trucking service what should I do?
Please contact the known trucking service or personnel who handled the duffel. Everything Camper is not responsible for damages made to our duffel bags.
The size I want is not showing, is it available?
We work on an inventory system. There may be times where certain items or specific sizes are out of stock. Some items may be limited for the season and therefore the size is out of stock. We do however offer all required camp apparel in all offered sizes. If you do not see the size needed for these items please give us a call or email us and we will add the backordered item to your order. The item will ship with your order once it comes back in stock.
Is there a store where I can come try-on and see items in person?
Unfortunately we no longer offer a showroom in New York City for appointments. We still will be providing New York City roadshow appointments throughout the season. Please contact us if you are unable to make one of our roadshow appointments. We will do our best to accommodate you.
Do you label the clothing for more than one child?
We are not able to label an entire order for more than one child. If you are going to be placing an order that requires labeling for multiple campers, we ask that you place separate orders and add the necessary labeling to each order.
How can I get jerseys personalized with name and/or numbers?
We now offer customization right through our site. Please select "Yes" for "Customize" and enter the requested information to have the customization added to the product. Only items that have the customize option on the site are available for customization. Please make sure to double check the information provided as we can not make changes to any orders once they are processed.
What is a Roadshow?
A Roadshow is an opportunity for our customers to see, try-on, and place an order for your summer camp apparel in person. Our Roadshows are held at hotel spaces and showrooms in your area. We request that each customer place an appointment to book a Roadshow. You can book your Roadshow under the book your roadshow tab or by giving us a call. Roadshows are between 30 minutes and 1 hour long. Each family will receive a personal shopping assistant who is knowledgeable with your specific camp to assist you with the ordering process.